At PamWill, operated by Eduniketan Private Limited, protecting patron privacy, customer personal data, and confidential records is fundamental to our service. This Privacy Policy describes how we collect, use, process, and safeguard your information across our mobile applications (PamWill Client and PamWill Therapist) and our digital web services.
1. Information We Collect
- Profile & Account Information: Full legal name, verified mobile phone number (OTP authenticated), email address, delivery/residence address, and preferred therapist preferences.
- Precise & Approximate Location: With your permission, we access your device GPS coordinates while using the app to dispatch nearby certified wellness therapists and calculate accurate travel and arrival times.
- Health & Wellness Declarations: Optional disclosures regarding areas of muscular tension, stress, or therapy preferences to personalize sessions safely.
- Payment Transaction Data: Transaction tokens processed through authorized payment gateway partners (such as Razorpay). We do not store raw credit/debit card numbers or bank credentials on our servers.
- Device & Diagnostic Data: Device model, operating system version, unique device identifiers, and crash logs to maintain app stability.
2. How We Use Your Information
- To process, schedule, and fulfill home/hotel wellness massage and therapy bookings.
- To provide live arrival tracking and verification using start and completion OTP codes.
- To authenticate logins securely and protect against fraudulent activity.
- To provide customer support and service notifications.
3. Data Protection & Security
We implement industry-standard 256-bit SSL/TLS encryption for all data transmitted between your device and our cloud servers. Sensitive credentials and authentication tokens are kept in encrypted cloud datastores with role-based access control.
4. Third-Party Service Providers
We work with trusted third-party providers strictly for core functionality:
- Authentication & Database: Google Firebase Authentication & Supabase.
- Payment Processing: RBI-authorized payment aggregators (e.g., Razorpay).
5. User Rights & Account / Data Deletion
You have full ownership of your personal data. You may request the deletion of your account and associated personal information at any time through any of the following channels:
- Online Self-Service Portal: Visit our dedicated Account & Data Deletion Portal to authenticate with your Google account and immediately purge your records.
- Mobile Application: Navigate to Profile > Settings > Delete Account within the Pamwill mobile app.
- Direct Privacy Officer Email: Email support@pamwill.com with the subject line "Account Deletion Request".
Upon verification, personal identity records are permanently purged from all active databases, subject only to required statutory audit retention periods.
6. Children's Privacy
Our services and applications are intended strictly for users aged 18 and older. We do not knowingly collect personal data from individuals under 18 years of age.